Pricing built for multi-site hospitality

Priced per site.Unlimited users.

One venue fee gives every team who shapes guest experience access to HGEM. No seat licences, no gatekeeping.

See the packages Book a demo
Unlimited users included Built to scale Every operational role
Operational leaders reviewing HGEM data on a tablet in a venue
One fee per site

No seat licences. Every role gets access.

  • Directors
  • Area managers
  • GMs
  • Marketing
  • F&B
Packages built around outcomes Choose what your operation needs.
One platform One connected home for every module.
Halo included AI analysis comes as standard.

Built aroundyour estate.

Choose your sector and site count. We'll show the monthly cost.

Pricing for
sites

Plans from £1,480 / month

Ops Excellence

For operators building consistency across every site.

£119
per site / month

£2,380 monthly total

Core operations, in one home.

Mystery visits, guest feedback, coaching dashboards. Halo turns every signal into an action.

Reputation Management

For teams turning reviews into revenue.

£74
per site / month

£1,480 monthly total

Reviews, answered in your voice.

17+ review sources aggregated. Halo drafts responses that sound like you, at any volume.

Full Suite

The whole HGEM platform for operators proving CX drives margin.

£154
per site / month

£3,080 monthly total

Everything, connected.

Every module. Attribution modelling. Board-ready dashboards. All in one platform.

Compare all features Talk to our team

What's in each package.

Every capability, mapped across the three packages. All "Available now" — nothing here is roadmap unless clearly tagged.

Capability Ops Excellence Reputation Management Full Suite
Operations
Mystery visits (prepaid credits) ✓ — ✓
Rhythm reporting ✓ — ✓
Site leaderboards & coaching ✓ — ✓
Action layer for ops fixes ✓ — ✓
Tailored audits per experience type ✓ — ✓
Reputation
Review aggregation (17+ sources) — ✓ ✓
Halo AI review responses — ✓ ✓
Brand-voice guardrails — ✓ ✓
Response velocity tracking — ✓ ✓
Sentiment analysis — ✓ ✓
Guest feedback
Post-visit surveys (all sources) ✓ ✓ ✓
NPS & guest score tracking ✓ ✓ ✓
Complaint routing to ops ✓ ✓ ✓
Analytics (baseline)
Dashboards, KPIs, trends, heat maps ✓ ✓ ✓
Site & area benchmarking ✓ ✓ ✓
Attribution & executive reporting
NPS-to-margin attribution — — ✓
Cross-brand benchmarking — — ✓
Executive dashboards — — ✓
Predictive impact modelling Rolling out — — ✓
Custom API integrations — — ✓
Support & service
Async support & monthly office hours ✓ ✓ ✓
Named Customer Success Manager Managed+ Managed+ ✓
Quarterly business reviews Managed+ Managed+ ✓
Multi-market rollout support Enterprise Enterprise ✓

What operators ask before buying.

How is HGEM priced?
HGEM is priced per site per month, with unlimited users included. Modules make up each package. Mystery visits are paid using prepaid visit credits, drawn down as visits are completed. Volume pricing applies across three delivery tiers: Self-serve (1–20 sites), Managed (20–200 sites), and Enterprise (200+ sites, multi-country).
Do you charge per user?
No. HGEM is priced per site, not per user. Every venue that runs HGEM gets unlimited user seats — GMs, area managers, ops directors, marketing teams, F&B leads, and anyone else who needs access. Multi-site hospitality has too many stakeholders across every venue for per-user pricing to make sense.
Can I mix and match modules across packages?
Yes. Packages are the recommended combinations for the three most common buying patterns, but every capability is composable. If you need Ops Excellence plus specific Reputation Management modules, we build a custom scope. The Full Suite is the whole-platform equivalent.
What's included in a prepaid visit credit?
A visit credit covers one mystery visit: assessor booking, visit execution, structured report with photo evidence, dashboard upload, and any flagged actions routed to the ops team. Credits are drawn from a prepaid wallet, don't expire within the contract term, and can be re-allocated across sites.
What's the minimum commitment?
Standard contracts run 12 months. Enterprise contracts are typically 24–36 months. We don't do rolling monthly for the Managed or Enterprise tiers because our operational and analytical value compounds over 6+ months of continuous data.
Do you offer volume discounts?
Yes. Per-site pricing scales down as site count increases. The three delivery tiers (Self-serve, Managed, Enterprise) reflect this alongside the level of service and account management included.
What hospitality sectors do you support?
HGEM was built exclusively for multi-site hospitality. Current clients span QSR (Tortilla, Chopstix), casual dining (Wagamama, PizzaExpress), pubs and bars (Peach Pubs), competitive socialising (Flight Club, Electric Shuffle, Platform Shoreditch), hotels, and leisure venues.
How does implementation work?
Onboarding runs across 8 weeks for standard packages: kickoff, questionnaire configuration, integration setup (Google, Facebook, Tripadvisor, Trustpilot, delivery + booking platforms), team training, and pilot visits. Enterprise clients get a bespoke onboarding plan tuned to their governance model.
What's the difference between HGEM and a generic CX platform?
Generic CX platforms give you dashboards. HGEM gives you the action layer. Halo doesn't just surface what's wrong, it tells operators what to fix, generates action plans, and responds to reviews in your brand's voice. We were also built exclusively for multi-site hospitality, so the questionnaires, integrations, and analytics are shaped for how hospitality operators actually work.

See it against your estate.

A 30-minute demo, tuned to your sites, your reviews, and your ops model. Come away knowing what changes with HGEM — and what it costs.

Book a demo

Book a demo