Twenty years inside real venues shaped this platform. Sector benchmarks, questionnaires, integrations, and vocabulary that fit how your operation actually works. Not "consumer services."
Each sector below runs on HGEM with sector-specific benchmarks, questionnaires, and reporting. Not the same product with a swapped logo.
Where speed cannot mean sacrificing quality. HGEM tracks every venue, every shift, every day-part. Halo flags drifting sites before the reviews do.
A category under pressure. The brands that survive treat guest experience as strategic infrastructure, not marketing garnish.
Pubs live on local reputation. Groups need to see the pattern across the estate. Halo tells you what is costing you guests, by pub.
Guest experience is not measured by food and service alone. It is measured by the whole visit. Arrival, atmosphere, game outcome.
Hotels' guest experience spans check-in to check-out and beyond. PMS integrations, review aggregation across booking platforms, per-property benchmarks.
Bought on outcome, not visit-count. HGEM tracks what makes a guest come back. Booking friction, on-site journey, post-visit follow-through.
Qualtrics, Medallia, and horizontal customer experience tools are shaped by their biggest customers, which are rarely hospitality. That leaves gaps HGEM was built inside.
Every HGEM report shows how you rank against other operators in your sector. Not a generic industry average. Not "retail." Not "hospitality-and-tourism" as one blur.
Rank against QSR peers. Rank against pub groups. Rank against experience-led venues. Halo tells you what your top-quartile peers are doing that you are not.
"We want things to be as seamless as possible for our operators and central teams. Access to data, quickly. The way HGEM have done that with Halo is absolutely brilliant."Emily Bagshaw · Director of Central Operations, Tortilla
A 30-minute walkthrough with the benchmarks, integrations, and reporting shaped for your specific slice of hospitality. Come away with the numbers your board wants.