News, insights, and hospitality thinking.
How guest experience management is changing, what agentic AI actually means for hospitality teams, and the operational patterns behind the best-performing operators.
Dashboards Don't Drive Change. Actions Do.
The evolution of Halo AI: from reactive reporting to predictive action. Why the next decade of guest experience management is not another dashboard, but a workforce.
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Blogs
9 Industry Signals You Shouldn't Be Ignoring
From emotional connection to AI - insights from KAM Informants April 16th
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Blogs
Closing the Gap Between Guest Insight and Action
Driving operational impact in The Hub
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Blogs
Think You’re Managing Reputation? You're Probably Not.
What effective reputation management actually looks like
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Blogs
Speaking To Guest Data: What Operators Want to Know
What Halo has revealed so far
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Blogs
Redefining Guest Experience Management in The AI Era
From data overload to actionable insight
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Blogs
Halo: Hospitality’s First AI Assistant for Guest Experience Management
Smarter guest insights - instantly.
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Blogs
Beyond the Tick Box: Empowering Authentic Service
Retaining the personality of hospitality
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Blogs
Allergy Compliance in Hospitality: From Risk to Reassurance
How to strengthen safety, trust, and reputation
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Blogs
Are Your Xmas Bookings Slipping Through The Cracks?
Don't let competitors snap up potential customers
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Blogs
Hospitality Excellence: Mastering Xmas Enquiries
Perfecting your processes for festive success
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Blogs
AI Insights - Shaping Your Hospitality Reputation
A guide - taking control of AI in the hospitality industry
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Blogs
Hospitality Leadership: Transforming Feedback into Growth
How to harness the power of guest complaints
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Blogs
Mother's Day Dining Habits
What are the dining habits for Mother's Day 2025?
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Blogs
Pancake Day
Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.
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Blogs
Why is capturing feedback so important?
Find out the benefits of a feedback site, and the questions you should be asking customers.
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Blogs
2025 Dining Trends
What are the dining trends for 2025?
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Blogs
Xmas 2024 Pet Peeves
What are you customers Pet Peeves?
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Blogs
Xmas 2024 Consumer Report
2023 vs 2024- How is Xmas shaping up?
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Blogs
How to increase orders for your food delivery service
A framework to help you achieve your growth goals
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Blogs
Xmas checklist for operations teams
Navigate the season's challenges with ease
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Blogs
7 tips for dealing with negative reviews
Find out how to handle negative feedback
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Blogs
6 reasons why you should use mystery diners
How a mystery guest programme can complement tech-based feedback
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Blogs
How can I improve feedback volume?
Here's our tips to promoting your feedback site, including ways to incentivise your guests to leave feedback.
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Case study
Customer Success Story - GuestHouse Hotels
Find out how HGEM's Mystery Guest Audits help drive positive change in GuestHouse Hotels
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Blogs
How to achieve outstanding service?
As told by customers
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Blogs
Is your feedback survey optimised?
Must-have features in a feedback solution
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Blogs
Introducing Two New Services
Review Responses and Complaint Management
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Blogs
What is Sentiment Analysis?
Find out what's behind those 1-star reviews with our latest feature
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Case study
Customer Success Story - Stirr Ups
Find out how implementing a full Guest Experience Management solution with HGEM has been a 'gamechanger' for Stirr Ups.
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Case study
PizzaExpress
How HGEM helps PizzaExpress build a culture that puts customers at the heart of every decision.
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Case study
Client Success Story - Dishoom
Find out how HGEM's solutions help drive positive change in Dishoom
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Case study
Client Success Story - Chester Zoo
Find out how HGEM's solutions help drive positive change in Chester Zoo
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Case study
Client Success Story - Star Pubs & Bars
Find out how Mystery Guest Audits have helped Star Pubs drive positive change
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Case study
Ascot Racecourse Case Study
Check out our case study.
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Case study
Client Success Story - BAO
Find out how Mystery Audits help BAO identify training needs
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Case study
Client Success Story - Comptoir Group
Find out how data drives positive change within Comptoir Group
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Case study
Royal Ascot
We discuss our relationship with Royal Ascot and the steps we've taken to improve their guest experience.
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