The guest experience platform for pubs and bars.
Pubs live on local reputation. A group still needs the pattern across the estate. HGEM holds both: what guests felt in that pub, and what is repeating across the sites.
Three realities generic platforms miss.
A pub is not a restaurant with a different licence. Guests come for the local, and a group has to see when that local standard is slipping.
Reputation is local
A guest recommends a pub, not a head office. One bad Friday changes what that town thinks, long before a national score moves.
HGEM keeps the signal at site level. Halo tells you what is costing you guests, by pub. The local problem stays local until the pattern says otherwise.
The estate still has to be readable
Forty pubs can each feel unique and still share the same failure. Groups need the pattern without flattening the sites into one average.
Reports compare each pub with the estate and with other pub groups. See the root cause once, then where it shows up.
Day and night are different trades
Lunch, the after-work rush, and late night are different visits. A pub can be sound at 1pm and losing guests at 10pm.
HGEM slices visits and feedback by sitting. Fix the shift that is drifting. Leave the one that is not.
What HGEM measures for pubs and bars.
Mystery visits, guest feedback, and reviews shaped for pubs and bars. The measure is the visit guests actually had, not a restaurant script with the word pub swapped in.
Pub audit standard
Service, drinks, food where you serve it, cleanliness, and the welcome. Visits that read a pub the way a regular would.
Pub questionnaire
Short questions a pub guest will answer. Atmosphere, service, value, and whether they would come back to that site.
Where pub guests talk
Google and the local channels that decide the next visit. Halo drafts a reply that sounds like the pub, not a call centre.
Pub-group intelligence
Halo groups comments into root causes and shows which pubs share them. Peach Pubs used that read across about 40 sites.
Pubs live on local reputation. Groups need to see the pattern across the estate. Halo tells you what is costing you guests, by pub.HGEM · Pubs and bars
Groups that keep the local standard.
Pub and bar brands using HGEM to see each site and the estate at the same time.
Straight answers.
Which pub and bar operators use HGEM?
Does HGEM benchmark against other pub groups?
Can HGEM keep the detail at pub level?
Does it cover different times of day?
How long does onboarding take?
How much does HGEM cost for a pub group?
See it against your pubs and bars estate.
A 30-minute walkthrough with pub and bar benchmarks, questionnaires, and reporting shaped for a multi-site estate.