The guest experience platform for QSR.
QSR runs on speed. The brands that scale are the ones that hold guest experience steady as they grow. HGEM tracks every venue, every shift, every day-part. Halo flags drifting sites before the reviews do.
Three realities generic platforms miss.
QSR is not casual dining sped up. The measurement problem is different. Here is what HGEM handles that a horizontal customer experience tool cannot.
Speed cannot mean sacrificing quality
Ticket times drop, so does food quality, so does service warmth, so does NPS. The trade-off is real. Measuring it is how you protect it.
HGEM tracks speed of service alongside food quality, value-for-money, and staff warmth. In one report. See the trade-off before it hits reviews.
Consistency across every site
Fifty venues. Fifty GMs. Fifty ways of running a shift. The brands that scale are the ones that catch drift early and act on it.
HGEM benchmarks every site against your estate average. Halo flags the outliers, drafts the action plan, routes it to the right GM. Drift caught in days, not months.
Day-part variability
Breakfast is a different product from lunch is a different product from late night. One venue can be top-quartile at 12pm and bottom-quartile at 10pm.
HGEM slices every metric by day-part. Reports split breakfast, lunch, dinner, late-night. Fix what is broken at 10pm without touching what works at 12.
What HGEM measures for QSR.
Sector-adapted mystery visits, guest feedback, review aggregation, and reporting. Built inside QSR reality, not adapted to it.
QSR audit standard
Speed of service. Order accuracy. Cleanliness. Staff engagement at the till. Delivery pack quality if you run one. 10,000+ trained diners across the UK, tuned to QSR standards.
QSR questionnaire
Post-visit survey shaped for QSR. Value-for-money, speed, freshness, likelihood to return. Day-part-aware. Multi-channel: at-table QR, receipt, email follow-up.
Every QSR channel
Google, Facebook, Tripadvisor, Deliveroo, Uber Eats, Just Eat. Reviews aggregated per venue, per channel. Halo drafts responses in your brand voice.
QSR-trained intelligence
Halo diagnoses QSR-specific patterns. Speed drift by day-part. Delivery pack complaints tied to specific dark kitchens. Value-for-money slippage against sector peers.
"We want things to be as seamless as possible for our operators and central teams. Access to data, quickly. The way HGEM have done that with Halo is absolutely brilliant."Emily Bagshaw · Director of Central Operations, Tortilla
Operators building QSR's next chapter.
QSR brands running HGEM as their guest experience platform. Sector benchmarks, sector questionnaires, sector proof.
Straight answers.
Which QSR operators use HGEM?
Does HGEM benchmark against other QSR operators?
How does HGEM handle day-part variability in QSR?
Which QSR delivery platforms does HGEM integrate with?
How long does QSR onboarding take?
How much does HGEM cost for a QSR operator?
See it against your QSR estate.
A 30-minute walkthrough with QSR benchmarks, questionnaires, and reporting shaped for your operation. Come away with the numbers your board wants.